Receiving help across the US border is not difficult. For one, we’re very close when issues that require a physical presence are required.
A large part of our mandate to assist customers is to work remotely and use tools that let us do work that normally would require someone to be physically there. This means a fast response to issues but more importantly, it means advancements and improvements can be put in place and tested during non-business hours.
While we specialize in remote assistance, we can still work together with you to solve an issue over the phone. Decades of technical troubleshooting skill is at your disposal to work with your level of knowledge and bring about a solution.